Care. Warmth. Integrity.

Welcome to Mercie Grace Care

At Mercie Grace Care, we are more than just a care provider; we are a compassionate partner committed to improving the quality of life for individuals across Leicestershire and Nottinghamshire. Our dedication to care, warmth, and integrity shines through in every service we offer, ensuring each person receives the personalised attention and support they deserve.

A smiling caregiver holding hands with a happy elderly woman, showing companionship and support.
A cheerful elderly woman laughing while talking with her caregiver in a bright, welcoming room.

What we believe

We believe that everyone deserves to live a life filled with dignity, respect, and compassion. Founded on a strong commitment to improving the quality of life for individuals across Leicestershire and Nottinghamshire, our mission is to provide exceptional care that goes beyond meeting needs, focusing on nurturing the human spirit.

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Our Services

Our journey in providing exceptional care begins with a team that is passionate about making a difference. At Mercie Grace Care, we recognise that everyone has unique needs. Whether you require daily support, compassionate companionship, or specialist care, our dedicated professionals are here to walk with you every step of the way. Your wellbeing is our top priority, and we consider it a privilege to be part of your life. Let us be your trusted partner as you take the path toward a brighter, healthier future.

We assist with

  • Personal care
  • Housekeeping and domestic support
  • Shopping assistance
  • Companionship and social visits
  • Accompaniment to appointments and outings
  • Support for individuals with physical disabilities, autism, old age, or frailty
  • Medication administration and reminders

Packages

  • Daytime care service
  • Live-in care service
  • Sitting service
  • Waking nights
  • Sleeping nights

Palliative Care

  • Comfort-centred support for individuals with serious or life-limiting conditions
  • Focus on pain management and symptom control
  • Emphasis on emotional wellbeing and holistic care
  • Ensures clients live with dignity, comfort, and peace during difficult times

Meal Preparation and Nutrition

  • Promotes good nutrition to support overall health and wellbeing
  • Meals prepared according to individual dietary needs and preferences
  • Ensures every meal is both nutritious and enjoyable
  • Includes assistance with feeding when required

Condition-Led Care

  • Experienced in supporting clients with a wide range of medical conditions
  • Includes care for individuals living with Parkinson’s disease and Multiple Sclerosis
  • Tailored support for clients with complex health and mobility needs
  • Focus on maintaining comfort, independence, and dignity at all times

Dementia Care

  • Specialist care for individuals living with dementia or Alzheimer’s disease
  • Focus on enhancing quality of life and preserving independence
  • Includes cognitive stimulation activities to promote mental engagement
  • Support with daily routines in a calm and reassuring environment

Respite Care

  • Provides temporary relief for primary caregivers
  • Ensures continuity of care and peace of mind
  • Flexible support options available for short- or long-term needs
  • Delivers compassionate care in a safe and familiar environment

Learning Disabilities

  • Skilled support for individuals with learning disabilities
  • Personalised care plans tailored to each person’s needs and abilities
  • Encourages personal growth, development, and greater independence
  • Focus on promoting confidence and inclusion in everyday life

care Options

What Makes Our Carers So Brilliant

Our carers are the heart and soul of what we do. Every member of our team is carefully chosen not only for their skills and qualifications but also for their genuine passion for making a difference in the lives of others. Here’s what sets our carers apart:

01

Dedication and Compassion

Our carers are deeply committed to delivering care that goes beyond meeting basic needs. They build genuine relationships with those they support, offering companionship and emotional care that truly makes a difference.

02

Professional Excellence

All our carers undertake rigorous training and are equipped with the knowledge and skills needed to deliver the highest standard of care. They stay up to date with the latest best practices in care provision to ensure our clients receive the best possible support.

03

Empathy and Understanding

Our carers approach every situation with empathy and understanding, always taking into account the unique circumstances and needs of each individual. They listen, they care, and they provide support to clients and their families every step of the way.

04

Respect and Dignity

We believe that everyone deserves to be treated with dignity and respect. Our carers uphold this belief in everything they do, ensuring our clients always feel valued and respected.

05

Tailored Support:

Our carers understand that everyone has unique needs and preferences. They take the time to personalise each care plan, ensuring the support provided is not only effective but also meaningful and in harmony with each client’s lifestyle and values.

06

Continuous Learning

Our team is committed to continuous professional development. They take part in regular training and learning opportunities to keep their skills sharp and their knowledge up to date, enabling them to provide innovative care solutions and respond effectively to any challenges that arise.

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Types of Home Care

  • Visiting Care: Flexible visiting care services offering support with daily tasks, personal care, and companionship, helping clients maintain their routines and independence.
  • Live-In Care: Round-the-clock care for clients who require continuous support and companionship in the comfort of their own homes.
Care Process

How It Works

At Mercie Grace Care, arranging care is simple. We begin with an in-depth consultation, followed by a comprehensive assessment of your needs. Our experienced team then matches you with a suitable carer who will provide the personalised support you require.

Costs and Funding

We provide clear, transparent information about the cost of our services, along with guidance on funding options and financial planning to help make quality care accessible to everyone.

Carer Information

Carer Recruitment

Our carers are carefully chosen, rigorously trained, and professionally managed to maintain the highest standards of care. We prioritise compassion, competence, and dedication throughout our recruitment process.

Regulated Care

As a fully regulated care provider, Mercie Grace Care directly employs its carers, ensuring consistent, high-quality service delivery and accountability across all areas of care.

Careers in Care

We offer rewarding career opportunities within the care sector, with ongoing training and professional development to support every team member’s growth and excellence in care.

Testimonials

What Our Clients Say

JW: “The support we received from Mercie Grace Care was outstanding. They genuinely care about their clients and their families. The personalised care plan they created for my father has made such a positive difference in his life. I would highly recommend them.”

GM’s Daughter: “The Mercie Grace carers are the best we’ve ever had. The whole family is very happy with the service, and Mum is well looked after and content.”

CF: “I’m very happy with the care I’m receiving. All the carers are lovely and caring, and they’ve made my life so much better. TB, my carer, is humble and wonderful.”

MB: “Choosing Mercie Grace Care was the best decision we made for my mother. The team is responsive, reliable, and genuinely compassionate. They ensure all her needs are met, and she looks forward to their visits every day. I would highly recommend them.”

+44 116 319 3033
enquiries@merciegrace.org

Where Compassion Meets Excellence.

Discover how Mercie Grace Care can meet your individual care needs. We are here to provide the support and compassion you deserve.

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The professional training for our care team is proudly delivered by our sister company, Ennjay Care Skills
Proud sponsors of Homeless Soldier Project
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Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. Google Analytics We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Registration

The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions. We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you. To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This ‘profiling’ information is produced from a variety of sources, including publicly available data (such as the electoral roll) or from sources such as surveys and polls where you have given your permission for your data to be shared. You can choose not to have such data shared with the Guardian from these sources by logging into your account and changing the settings in the privacy section. After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been reading on theguardian.com. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’. Logging in using social networking credentials If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a Guardian identity. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings. If you remove the Guardian app from your Facebook settings, we will no longer have access to this information. If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Guardian identity. You may use your picture from Google as part of your profile. This also allows us to share your networks, user ID and any other information you choose to share according to your Google account settings. If you remove the Guardian from your Google settings, we will no longer have access to this information. If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating your personal information

We offer a ‘My details’ page (also known as Dashboard), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – simply click on the ‘My details’ link at the top of the screen when you are signed in.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
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