Privacy Policy
Mercie Grace Care Limited
Mercie Grace Care Limited provides home care and support services. This policy explains how we use personal information when you visit our website, contact us, enquire about care, receive our services or apply to work with us.
Mercie Grace Care Limited is the data controller for the personal information described in this policy. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB567205. (ICO)
Information we collect
The information we collect depends on your relationship with us. It may include:
- Your name, contact details and the content of messages you send us.
- Information about the care you need, your preferences, your health and your support arrangements.
- Contact details for family members, representatives and other people involved in your care.
- Information needed to arrange services, manage payments and respond to concerns.
- Application details, employment history and references if you apply for a role.
- Basic information about how you use our website, subject to the cookie choices described below.
We may receive information directly from you or, where appropriate, from a family member, representative, healthcare professional, local authority or other organisation involved in arranging your care.
How we use your information
We use personal information to respond to enquiries; assess, arrange and deliver care; maintain care records; communicate with people involved in your care; manage our services and payments; recruit staff; handle feedback or complaints; and meet our legal and regulatory responsibilities.
We use information only where we have a lawful basis under UK data protection law. Depending on the purpose, this may be necessary to provide a service under a contract, meet a legal obligation, protect someone’s vital interests or pursue a legitimate interest, such as responding to an enquiry or managing our services. Where we rely on consent, you may withdraw it at any time.
Health information requires an additional legal condition. Where applicable, we process it because it is necessary to provide or manage health or social care, subject to the safeguards required by law. (ICO)
Who we share information with
We share information when it is needed to provide safe, coordinated care or meet a legal obligation. Recipients may include our authorised staff, healthcare and social care professionals, commissioners, regulators, insurers and suppliers who support our systems or services.
We do not sell your personal information. We require organisations that process information on our behalf to protect it and use it only for the agreed purpose.
How we protect and retain information
We use appropriate organisational and technical measures to protect personal information and limit access to people who need it for their work.
We keep information for as long as necessary for the purpose for which it was collected, taking account of applicable care record, employment, financial and legal retention requirements. We then securely delete or anonymise it.
Cookies and website analytics
Our website may use essential cookies needed for it to work. If we use optional analytics, advertising or similar cookies, we will explain their purpose and provide an appropriate choice before placing them, unless an exemption applies. You can also manage cookies through your browser settings. (ICO)
Your rights
Subject to the circumstances and any legal exemptions, you may ask to access your personal information, correct inaccurate information, have information erased, restrict or object to its use, or receive certain information in a portable format. You may also withdraw consent where consent is the basis for its use.
To make a request or raise a concern, contact us at enquiries@merciegrace.org or +44 116 319 3033. You also have the right to complain to the Information Commissioner’s Office. (ICO)
Changes to this policy
We may update this policy as our services or information practices change. The latest version will be published on this page.